We hold your appointments just for you and ask that if you must cancel or reschedule any appointment, you please provide us with 12 hour notice. No Show clients will be charged 50% of the cost of total services for missed appointments. Sugarmoon Studio, LLC will draft the client's credit card on file for No Show No Call appointments that were not cancelled by client 12 hours in advance. Sugarmoon Studio LLC will send a reminder 1-2 days prior to the appointment via text and or email.
In order to accommodate all clients and respect their schedule, clients more than 5 minutes late for their scheduled appointment will be rescheduled. This is to ensure we honor the next scheduled client's appointment.